Solutil Client Protection Agreement
Last Updated: September 23, 2025
Effective Date: September 23, 2025
This Agreement sets out the terms of protection offered to clients ("Client") who engage services through the Solutil platform ("Company").
1.1 Solutil ensures that all workers have undergone background checks and verification before being assigned to clients.
1.2 Workers are trained to uphold professional standards, respect, and confidentiality.
2.1 All personal and household information shared with Solutil or its workers will remain confidential.
2.2 Workers are strictly prohibited from using, sharing, or disclosing any client information for personal gain.
3.1 Clients' homes, belongings, and valuables are to be respected and protected at all times.
3.2 In the event of theft, damage, or misconduct by a worker, Solutil will investigate promptly.
3.3 Solutil will cooperate with law enforcement authorities where necessary.
4.1 Solutil screens all workers through reference checks and identification verification.
4.2 Workers must remain professional and avoid any form of harassment, misconduct, or abuse.
4.3 Clients have the right to request replacement of a worker at any time if they feel unsafe.
5.1 All payments must be made through the official Solutil platform or authorized channels only.
5.2 Clients are advised not to pay workers directly in cash unless authorized by Solutil.
5.3 This protects clients from fraud and ensures service accountability.
6.1 Any complaints regarding service delivery, safety, or misconduct must be reported to Solutil immediately.
6.2 Solutil will resolve client complaints promptly, fairly, and transparently.
6.3 If necessary, compensation or service replacement may be considered after investigation.
7.1 Solutil will take all reasonable steps to protect clients but cannot be held liable for:
7.2 Solutil's liability is limited to the extent permitted by Kenyan law.
By booking services through Solutil, Clients acknowledge that they have read, understood, and agree to this Client Protection Agreement.
If you have any questions about these Terms & Conditions, please contact us at: